Refund and Returns Policy

At Vaisali Moms & Babies, we provide you and your family with high-quality, affordable, and stylish products tailored for every stage and every need, from pregnancy to parenthood and beyond. If, for any reason, you are not satisfied with your purchase, we are here to help resolve your concerns.

Our website address is: https://vaisalimoms.com.

Return Policy

1. Return Window

Customers can request a return within 7 days of receiving the product.

2. Return Requirements

To be eligible for a return:

• The product must be unused, unwashed, and in its original condition.
• An unboxing video of the product is required for replacement in cases of damage or defect.
• Slight variations in color due to natural dyes or digital display differences are not considered defects.
• The product should include all original tags, packaging, and accessories.
• Proof of purchase, such as an invoice or order receipt, must be provided.

3. Non-Returnable Items

The following items are not eligible for return:

• Customized or altered products, including tailored garments.
• Items purchased during clearance sales or marked as “Final Sale.”
• Products damaged due to customer mishandling.

4. Return Process

To initiate a return:

1. Contact Us: Email us at Vaisalimom@gmail.com or call +91 89210 61661 with your order details and reason for return.
2. Approval: Once approved, return instructions and the return address will be shared.
3. Ship the Product: Securely package the product to avoid damage during transit.

5. Return Shipping

• Customer Responsibility: The cost of return shipping is borne by the customer unless the return is due to an error or defect on our part.
• Company Responsibility: If the product is defective or incorrect, Vaisali Moms & Babies will cover the return shipping costs.

Refund Policy

1. Refund Eligibility

Refunds will be issued for:

• Approved returns that meet the conditions outlined in the Return Policy.
• Canceled orders (if canceled within 24 hours of placement).

2. Refund Process

Once the returned product is received and inspected, we will:

• Notify you of the approval or rejection of the refund.
• If approved, process the refund to your original payment method within 14 working days.

3. Cancellation Policy

• Orders can be canceled within 24 hours of placement for a full refund.
• After 24 hours, cancellations will be processed per our return policy.

4. Non-Refundable Items

The following items are not eligible for refunds:

• Customized or altered products.
• Items marked as “Final Sale” or purchased during clearance events.

5. Refund Processing Time

Refunds typically take 14 working days after approval to reflect in your original payment method.

Contact Information

If you have questions or need assistance with returns or refunds, feel free to contact us:

• Email: Vaisalimom@gmail.com
• Phone: 8921061661
• Address: Vaisali Textiles, Elmapalloor, Mukhathala, Mukkada road ,Kundara, Kollam, Kerala, 691501

We appreciate your trust in Vaisali Moms & Babies and are committed to ensuring your satisfaction with high-quality, affordable, and stylish products. Your feedback inspires us to keep delivering excellence!