Shipping Policy

Vaisali Moms & Babies is committed to providing a seamless and eco-friendly delivery experience for our customers.

Our website address is: https://vaisalimoms.com.

1. Shipping Timeline

• Orders are processed within 1-3 business days of placement.
• Delivery typically takes 7-10 business days after dispatch, depending on your location.
• Please note: Delivery times may vary due to unforeseen circumstances such as weather, public holidays, or courier delays.

2. Order Tracking

• Once your order is shipped, you will receive a tracking number via email or SMS.
• Use this tracking number to monitor your shipment’s progress on our courier partner’s website.

3. Shipping Charges

• Domestic Shipping: Charges are calculated at checkout based on the delivery location and weight of the items.
• Free Shipping: Enjoy free shipping on orders above a specific value (details available during checkout).

4. International Shipping

• Vaisali Moms & Babies currently ships only within India.
• We are working towards enabling international shipping to share our products with customers worldwide.

5. Handling Delays

• While we strive to meet delivery timelines, delays may occur due to unforeseen reasons.
• In case of a delay, customers will be notified promptly.

6. Lost or Damaged Packages

If your package is lost or arrives damaged, we’ve got you covered:

• Lost Package: Contact our support team immediately to initiate an investigation with the courier service.
• Damaged Package: Please share photographs of the damaged package and product within 48 hours of delivery.
  • An unboxing video of the product is required for processing replacements or refunds for damaged/defective items.
  • Slight variations in color due to natural dyes or screen display differences are not considered defects.
  • We will resolve the issue promptly through a replacement or refund.

7. Return Shipping

For product returns, refer to our Return Policy for detailed instructions:

• Customer Responsibility: Return shipping costs are borne by the customer unless the return is due to a shipping error or defective product.

Contact Information

If you have any questions about shipping, please reach out to us:

• Email: Vaisalimom@gmail.com
• Phone: 8921061661
• Address: Vaisali Textiles, Elmapalloor, Mukhathala, Mukkada road ,Kundara, Kollam, Kerala, 691501

Vaisali Moms & Babies ensures every handcrafted product reaches you with care and commitment. Thank you for choosing sustainable fashion with us!